Bang96 Casino Privacy Policy

At Bang96 Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your experience with us. This Privacy Policy explains how we collect, use, store, and protect the data you share when you access our platform — whether through the Bang96 app, our desktop site, or any other channel. By using our services, you agree to the practices described in this document. We encourage you to read it carefully so you understand your rights and our obligations.

Who We Are

We operate Bang96 Casino as a licensed online gaming platform, holding a Gaming Curacao (GC) licence. Our platform serves players primarily in Australia and is available in English and Chinese. When you register, log in via the Bang96 login page, or interact with any feature on our site, we act as the data controller responsible for your personal information.

Information We Collect

We collect personal data in several ways when you use our services. The information we gather falls into the following categories:

Registration and Account Data

• Full name, date of birth, and contact details provided during sign-up
• Username and password created for your Bang96 casino login
• Preferred language and currency (AUD)
• Identity verification documents, such as a government-issued ID or driving licence, when required for bonus claims or withdrawals

Financial and Transaction Data

• Deposit and withdrawal records, including payment method details (Visa, Mastercard, Google Pay, Neteller, Skrill, Trustly, and others)
• Transaction amounts, timestamps, and processing status
• Bonus activity, including claims made through the Bang96 casino bonus system, VIP tier rewards, and rebate programmes

Technical and Usage Data

• IP address, device type, browser version, and operating system
• Log-in times, session duration, and pages visited
• Data generated through the Bang96 casino app, including device identifiers and app usage patterns
• Gameplay data across all categories — pokies, live casino, sports, fish games, and others

Communications Data

• Messages sent via our 24/7 live chat support
• Feedback submitted through the "Send Feedback" feature
• Social media interactions, such as participation in our Facebook task bonuses or review campaigns

How We Use Your Information

Here at Bang96 Casino, we use the data we collect for the following purposes:

• Account management: We process your registration data to create and maintain your player account, including your Bang96 login credentials.
• Service delivery: We use your information to provide access to our full game library — including Bang96 pokies, live dealer tables, and fast games.
• Bonus administration: We apply your transaction and activity data to manage eligibility for the Bang96 bonus offers, including the welcome free bonus, daily rebates, VIP tier rewards, and referral programmes.
• Identity verification: We are required under our licence to verify your identity before processing withdrawals or approving certain bonus claims.
• Security and fraud prevention: We monitor account activity to detect and prevent unauthorised access, money laundering, or abuse of our promotional system.
• Customer support: We use your data to respond to queries raised via live chat and to improve the quality of our support in English and Chinese.
• Legal compliance: We retain and process data as required under applicable law and our Gaming Curacao licence obligations.
• Marketing communications: With your consent, we may send you updates about new promotions, including Bang96 no deposit bonus opportunities and seasonal offers.

Cookies and Tracking Technologies

Our Bang96 platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality on our site or app.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with:

• Game providers: Such as Booongo (BNG) and Aristova, to deliver and support the games available on our platform
• Payment processors: To facilitate deposits and withdrawals through our supported payment methods
• Regulatory authorities: As required by our Gaming Curacao licence or applicable law
• Technical service providers: Who assist us in operating our website, app, and customer support infrastructure

All third parties we work with are required to handle your data securely and in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with legal and regulatory requirements. If you request account closure, we will delete or anonymise your data unless we are required by law to retain it — for example, for financial record-keeping or anti-money laundering purposes.

Your Rights

As a user of our Bang96 Casino services, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you
• Correction: You may ask us to update or correct inaccurate information
• Deletion: You may request that we delete your data, subject to our legal obligations
• Restriction: You may ask us to limit how we process your data in certain circumstances
• Objection: You may object to processing based on legitimate interests or for direct marketing purposes
• Withdrawal of consent: Where we rely on your consent to process data, you may withdraw it at any time

To exercise any of these rights, please contact us through our live chat support, available 24/7.

Security Measures

We take the security of your data seriously. Our Bang96 Casino infrastructure employs industry-standard encryption, secure server environments, and access controls to protect your information from unauthorised access, disclosure, or loss. While no system is completely infallible, we continually review and improve our security practices to maintain a safe environment for all players.

Responsible Gaming and Data

We may use your gameplay and transaction data to support responsible gaming practices. If our systems detect patterns that may indicate problem gambling behaviour, we reserve the right to act in accordance with our duty of care to players — which may include limiting access to certain features or contacting you directly.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. When we make material changes, we will notify you through our platform or via a notice on the Bang96 casino login page. Continued use of our services after any update constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your rights under this policy, please reach out to our support team via the live chat feature available on our site and app around the clock. We are here to help and committed to addressing your privacy concerns promptly.